Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of the Hirō platform ("Service"), a cloud-based recruitment CRM provided as a software-as-a-service (SaaS) solution. By accessing or using the Service, you agree to be bound by these Terms.

The Service is operated by Operanex, a company registered in Belgium with offices at Rue de Bordeaux 38, 1060 Bruxelles, Belgium ("Company", "we", "us", or "our").

2. Definitions

• "Client" — any individual or entity that subscribes to and uses the Service.
• "Client Data" — all data, content, and information uploaded, stored, or processed by the Client through the Service.
• "User" — any individual authorised by a Client to access the Service under the Client's account.

3. Account registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use.

4. Use of the Service

We grant you a non-exclusive, non-transferable, revocable right to access and use the Service during the term of your subscription, subject to these Terms. You agree to:

• Use the Service only for lawful purposes and in compliance with applicable laws
• Not reverse-engineer, decompile, or attempt to extract the source code of the Service
• Not use the Service to store or transmit malicious code, or to interfere with its integrity or performance
• Not resell, sublicense, or provide access to the Service to third parties without our prior written consent

5. Client Data & privacy

You retain full ownership of your Client Data. We do not sell, share, or disclose Client Data to any third party, except as strictly necessary to provide the Service (e.g. hosting infrastructure) or as required by law.

We process Client Data solely on your behalf and in accordance with your instructions. We implement appropriate technical and organisational measures to protect Client Data against unauthorised access, loss, or alteration. For more details, please refer to our Privacy Policy.

6. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with the Service. We will not access Client Data except to provide, maintain, or improve the Service, or as directed by you. This obligation survives termination of these Terms.

7. Subscription & billing

Access to the Service is provided on a subscription basis. Fees are billed in advance on a recurring cycle (monthly or annually) as selected at the time of purchase. All fees are non-refundable except as expressly stated otherwise. We reserve the right to change pricing with at least 30 days' prior notice.

8. Service availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance with reasonable advance notice. We are not liable for any downtime resulting from circumstances beyond our reasonable control, including third-party service failures or force majeure events.

9. Intellectual property

The Service, including its design, code, features, documentation, and all related intellectual property, remains the exclusive property of Operanex. These Terms do not grant you any rights to our trademarks, branding, or proprietary technology beyond the limited right to use the Service as described herein.

10. Limitation of liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or related to your use of the Service.

Our total aggregate liability under these Terms shall not exceed the total fees paid by you to us during the twelve (12) months preceding the event giving rise to the claim.

11. Warranties & disclaimers

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Termination

Either party may terminate the subscription by providing written notice before the end of the current billing period. We may suspend or terminate your access immediately if you breach these Terms.

Upon termination, you may request an export of your Client Data within 30 days. After that period, we reserve the right to delete all Client Data associated with your account.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you via email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

14. Governing law & jurisdiction

These Terms are governed by and construed in accordance with the laws of Belgium. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Brussels, Belgium.

15. Contact

For any questions regarding these Terms, please contact us at info@operanex.com or write to us at Rue de Bordeaux 38, 1060 Bruxelles, Belgium.